Privacy Policy

Effective Date: [31st January 2025]

Company: Premier by Brightsun Travel and Tourism LLC

Website: www.traveasy.ae

Jurisdiction: United Arab Emirates

1. Introduction

Traveasy.ae, a part of Premier by Brightsun Travel and Tourism LLC (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the UAE Personal Data Protection Law (PDPL).

2. Information We Collect

We may collect the following categories of personal data:

• Full name, nationality, and date of birth
• Passport and visa details
• Contact information (email, phone number, address)
• Payment and billing information
• Travel preferences and booking history
• IP address, browser type, and device information
• Emergency contact details

We may also collect sensitive data (e.g., health or accessibility needs) only when necessary and with your explicit consent.

3. How We Use Your Information

Your personal data may be used for the following purposes:

• To process and manage travel bookings and related services
• To communicate with you regarding your bookings or inquiries
• To comply with legal and regulatory obligations
• To improve our website, services, and customer experience
• To send marketing communications (only with your consent)
• To detect and prevent fraud or misuse of our services

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

5. Sharing of Personal Data

We may share your data with:

• Airlines, hotels, and other travel service providers
• Government authorities (e.g., immigration, customs)
• Payment processors and financial institutions
• IT service providers and data storage partners
• Legal and regulatory bodies when required

We ensure that all third parties adhere to strict data protection standards.

6. International Data Transfers

If your data is transferred outside the UAE, we ensure that appropriate safeguards are in place to protect your privacy rights in accordance with applicable laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

8. Your Rights

Under UAE law, you have the right to:

• Access your personal data
• Request correction or deletion of your data
• Withdraw consent at any time
• Object to or restrict certain types of processing
• File a complaint with the UAE Data Office if you believe your rights have been violated

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorized access, loss, or misuse. This includes encryption, secure servers, and access controls.

10. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage your cookie preferences through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: info@traveasy.ae
Phone: [+971 4 540 1360]
Address: [Office 3301-10, 33rd Floor Prime Tower, Business Bay, Dubai, UAE]